Meet the incredible team that keeps the R3 corporate office running strong 

Sue Pena
Operations Manager

With 10+ years of restoration experience, as well as WTR certification, Sue is the communication hub for all things R3. She's got her finger on the pulse of all office matters, and she's always happy to ensure our customers have an amazing experience. In her free time, Sue loves to read, especially with a Starbucks drink in hand.

Carrie Anderson
Human Resources Director

With a strong background in Human Resources, a positive attitude, and an entrepreneurial spirit, Carrie is the backbone for all of our HR activities, from recruiting, hiring, and onboarding, to new benefits and programs for employees. As our resident expert, she’s also a member of the Society for Human Resource Management (SHRM). In her free time she volunteers with Habitat for Humanity, enjoys baking, and has recently taken up painting.

Don Cox
Chief Financial Officer

With over 20 years of financial leadership experience, many in the restoration industry, Don is a great fit for the R3 team. He holds both an MBA and a CPA, and has the experience and know-how to keep the R3 financial position solid and sustainable so that we can help even more clients. Outside of work, Don volunteers with the Boy Scouts of America, coaches soccer and wrestling for youth, enjoys cycling and golf, and plays Backgammon and Euchre online.

Ethan Harrell
Director of Education

With a strong background in restoration, including a wide range of experience in general contracting, estimating, operations, office management, commercial property solutions, and consulting, Ethan made a perfect fit as our Southeast General Manager. He brings a positive, can-do attitude, as well as IICRC Triple Mastery Certifications, to ensure the team goes above and beyond for our clients. In his free time, he enjoys welding and woodworking, as well as trying out new cars (he's had 26 different personal vehicles and still can't decide -- he loves them all!).

Marissa Santagata
Executive Coordinator

We're lucky to have Marissa, with her bachelor's in communication from the University of Illinois, positive attitude, and drive to get things done. She helps the Chicago office in many ways, including on-boarding assistance, social media and website management, event planning and corporate meetings, logistic and billing support, as well as taking on side projects that help us reach out to clients via multiple avenues. When she's not working, she volunteers by fostering shelter puppies, acts as a HS Girls Softball coach as well as playing rec-league sports herself, and enjoys going to Cubs and Blackhawks games and concerts.

Allen Hurt
National Logistics Manager

With a variety of technical certifications and a wealth of commercial restoration experience, Allen offers true insight into our client's needs. When he steps into the room in his black-and-white checkered Vans, we know there's going to be a great, in-depth conversation about the project, and that he'll always go to bat to make sure our clients' needs are met. When he's not working, you might find Allen volunteering to help with hurricane recovery (as he did in Puerto Rico), tornado cleanup (as he did in Washington, IL), running a 5k/half marathon for charity, or riding with the Widows Sons Masonic Riding Association that raises money for various charities, or he and his wife might be spending time with their 6 kids and 4 grandkids.

Autumn Harrell
Corporate Asset Manager

Autumn brings a diverse background with experience in healthcare and the restoration industry, as well as office management experience in a variety of offices, all of which has given her the know-how to keep things running smoothly under pressure, no matter the environment. In her free time she volunteers, takes care of her three children, and enjoys baking, sewing, and antiquing.

Jim Riegle
Project Manager, National

We couldn't have asked for a Construction Manager with more depth of experience, determination, and perseverance than Jim. He brings 25 years in construction with both wood and metal, as well as commercial and residential restoration experience, certification as a water technician, and a variety of other experiences that have made him a perfect fit for ensuring all needs have been considered and the job will be done right so clients can get back to business. Outside of work, Jim is a true NASCAR fan and has even been to the Andretti Racing Experience where he was able to drive a race-used car at the Chicagoland Speedway, and he also enjoys spending time with his wife Debbie.

Corina Barrios

We are pleased to welcome Corina as our bookkeeper. Her extensive experience in restoration, real estate, and financial advertising gives her a wealth of resources to help ensure our books are in order so that the rest of the team can concentrate on helping our clients. She is also certified as a mold inspector and remediator. Outside of work, Corina enjoys doing volunteer work, cooking, and learning languages.

Jolynn Reed
Operations Administrator

Yessica Mina
Operations Administrator

Yessica brings well-rounded experience as an accounting assistant, with construction and demolition work, and as a supervisor in the restoration industry to the R3 corporate team. Outside of work, she is a founding member of an organization that helps provide economic support to families of children with disabilities near where she was born in Columbia.

As one of the nation’s largest restore and recovery companies, we can leverage our national expertise to help you locally, wherever you are.